Free chapter downloads

Free chapters from Developing Knowledge-Based Client Relationships 2nd Edition:
Leadership In Professional Services:

Chapter 1 - Leading Your Clients: Developing Knowledge-Based Client Relationships (.pdf 198KB)

Chapter 6 - Implementation: Enhancing Client Relationship Capabilities, Implementing Key Client Programs (.pdf 188KB)

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Also see:
Microsoft White Paper: How to Lock-in Your Clients (.pdf 1.1MB)