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Click here for more information on the book including two free chapters
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The book launch will introduce the book and its key theme of how to establish a powerful leadership position in the professional services, financial services, and technology services industries.
Introductory comments:
Michael J. Turillo Jr.,
CEO, Spencer Trask Corporate Partnering Group LLC
Former Global Chief Knowledge Officer, KPMG International
The Author will then discuss the book's themes and the global research underlying the book.
The launch will be followed by a cocktail reception.
When:
June 29 2005, 6pm-8pm
Where:
Microsoft Customer Briefing Center
1290 Avenue of the Americas
b/w 51st and 52nd St
6th Fl
New York, NY
For your complimentary registration to the book launch, please email booklaunch@ahtgroup.com with your name and organization, with "register" in the subject line.
We look forward to seeing you there.
Other book launch events forthcoming in the UK, Australia, Asia and other US cities.
Developing Knowledge-Based Client Relationships, 2nd Edition, shows organisations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.
What Global Business Leaders Are Saying About the 2nd Edition
“Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.”
David Maister, author of Managing the Professional Service Firm and The Trusted Advisor
“For many professional firms, there is no bigger challenge than deepening their relationships with key clients. In this arena, Ross Dawson is a master and his book, for those prepared to study and change, can provide off-the-shelf competitive advantage.”
Professor Richard Susskind, OBE, author of The Future of Law
“Ross Dawson was the first among the world's business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your clients or customers, you'll find this book useful.”
Thomas H. Davenport, Professor and Director of Research, Babson College; Accenture Fellow; and author of What’s the Big Idea?
Now Available to buy on Amazon.com.
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